Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...
Martin O’Malley, then the governor of Maryland, ran a meeting of StateStat, the state version of the performance management program he had created as mayor of Baltimore. “Stat” management programs, ...
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How to implement continuous performance management
Continuous performance management can boost morale and improve communication. Learn how to implement continuous performance ...
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