The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

Aspen Health Insurance can be a good option for some people who need short-term health insurance, but there are some things you need to be aware of. First, since the plans are not regulated by the ACA ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

MultiPlan gets many complaints, but people are often confused about what MultiPlan does. MultiPlan creates networks of doctors, hospitals and medical providers that are used by insurance companies.

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

Maximus‘ (NYSE: MMS) federal business has won a seven-year, $50 million contract from the Office of Personnel Management to run a health insurance customer service center for U.S. Postal Service ...

SAN ANTONIO--(BUSINESS WIRE)--Carenet Health, a leading provider of 24/7 and on-demand patient engagement solutions, today announced the findings of its first consumer health insurance report, that ...

Les Masterson is a deputy editor and insurance analyst at Forbes Advisor. He has been a journalist, reporter, editor and content creator for more than 25 years. He has covered insurance for a decade, ...

Discover comprehensive comparisons of Aetna vs. Cigna health plans to find the best coverage options for you and your family.

Is Ambetter Health Good Insurance? Like many insurance companies, Ambetter health insurance has pros and cons that you need to weigh out to decide whether it’s the best option for you. It shines when ...