Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

In the age of open source and large-scale outsourcing, ascertaining the legal compliance of software is just as important as assuring the quality before pressing it into production. Numerous legal ...

With the rise of cloud services and virtualized networks that require swift and complex provisioning, IT process automation is key to helping IT teams deliver services with improved security, ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Abstract: Software maintenance and evolution are critical processes that ensure software systems remain functional, efficient, and adaptable over time. This article explores the four primary types of ...

Find the best workflow management software to improve productivity and increase efficiency. Compare the top solutions and choose the right one for your team. Establishing an efficient workflow is ...

Beyond a spa franchise’s calming ambience and therapeutic services lie complex operational demands. Today, software that helps simplify your business operations and client management efforts is ...

With only a proportion of developers classified as key workers, the majority of programmers will have been forced to work remotely, often in solitude. Lack of face-to-face meetings can eat away at ...

Stop guessing and start optimizing. DCIM provides real-time visibility into power, cooling, space, and asset health to reduce costs, increase reliability, and future-proof your capacity planning. Data ...